Most organizations treat conflict like a leak in the ceiling: patch it, move on, and quietly hope it doesn't spread. But the companies posting the best long-term margins treat it completely differently. They've learned to read conflict the way a diagnostician reads a scan: as data that tells you exactly where the system is under stress, and precisely where growth is being suppressed. At Twenty Eight, we've spent years watching organizations bleed money from avoidable interper

Employee turnover isn’t just a “cost of doing business” anymore. In today’s market, when good talent walks out the door, the ripple...

In the heat of a negotiation, many believe the person who speaks the most, dominates the room, or drives the narrative is the one holding...

Workplace harassment is a pervasive issue that can take many forms, from verbal abuse and bullying to discrimination and sexual...