Conflict
Management
Discovery, Define, Deliver
The 3D method is a psychological approach designed to guide teams through a structured, strategic process that encourages critical thinking, defined limits, thoughtful discovery, and deliverable solutions. Each step emphasizes clarity, mutual understanding, and actionable outcomes, making conflict management and resolution an opportunity for growth rather than division.
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Conflict Management Challenges
Egocentric
Culture
An ego-driven company culture fuels unresolved conflicts, eroding trust and teamwork. This toxicity damages morale, fuels power struggles, and tarnishes the company’s reputation, making it difficult to attract talent and clientele.
Decreased
Productivity
Unresolved conflicts create a toxic work environment where employees feel distracted, disengaged, and emotionally drained. This leads to decreased focus, performance, and productivity.
High
Turnover
Conflict that isn’t addressed can lead to higher levels of frustration and dissatisfaction, prompting employees to leave. The lack of resolution makes it difficult for employees to feel valued or heard.
Damaged
Collaboration
Without conflict management, teams struggle to collaborate effectively. A culture of silence or avoidance hampers creativity, idea-sharing, and decision-making, making it harder to achieve common goals.
Studies show that 50% of employees leave their jobs due to unresolved conflicts and poor work relationships. High turnover is costly, companies spend up to 33% of an
employee’s salary to replace them.
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​70% of employees report that they are more likely to collaborate effectively when their teams address conflicts openly and constructively.
(Harvard Business Review)
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Conflict costs organizations an estimated $1,800 per employee per year in lost productivity due to time spent dealing with issues or avoiding them altogether.
(Project Management Institute)
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Testimonial
"Since our company began a hybrid workplace, we have seen a drop in productivity. We reached out to the team of Twenty Eight to see how they could help us improve our performance and employee engagement. After a few months, we have seen an increase in positive morale among our employees and executives which has increased our streams of revenue. If your team is struggling with transition, Jan and Jillian are the team to hire for your company."
Michael, Executive of Business Development
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Retained
Talent
Effective conflict management plays a vital role in retaining talent by ensuring workplace tensions are addressed quickly and constructively. When employees see disagreements handled with fairness, respect, and transparency, they’re more likely to feel valued and supported. This not only builds trust in leadership but also create a positive work environment where people want to stay, grow, and contribute long-term.
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Positive
Culture
​​Conflict management strengthens a positive work culture by setting clear expectations for respectful dialogue and problem-solving. It helps teams navigate differences without damaging relationships, keeps communication open, and reinforces shared values. Over time, this creates a workplace atmosphere where cooperation feels natural, trust is the norm, and people approach challenges with a solution-focused mindset.
Long-Term
Success
A workplace that manages conflict effectively enhances decision-making and minimizes disruptions. With clearer communication and alignment, teams can focus on company goals and execute strategies that drive sustainable growth and profitability. By addressing disagreements constructively, organizations strengthen collaboration, maintain operational momentum, and position themselves to thrive in a competitive market.
Conflict Resolution Benefits:
Greater Opportunities
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Mutual Respect​
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Increase Productivity
A workplace that embraces open dialogue turns challenges into opportunities for collaboration.
The strongest teams aren’t the ones without conflict, but the ones that resolve it with respect and strategy.
Great businesses don’t avoid conflict; they harness it to build trust, clarity, and momentum.
Master Conflict Resolution, Achieve Success
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​​​Conflict in the workplace is inevitable, but how it’s managed determines whether it becomes a roadblock or a catalyst for growth. Unresolved disputes breed resentment, disrupt productivity, and weaken collaboration, ultimately damaging company culture and employee morale.
Effective conflict resolution fosters open communication, strengthens relationships, and drives innovation by turning disagreements into opportunities for improvement. Businesses that prioritize conflict resolution create a culture of trust and psychological safety, where employees feel heard and valued. This not only enhances teamwork and retention but also safeguards the company’s reputation, making it easier to attract top talent and build strong client relationships.
In a competitive market, the ability to navigate conflict with emotional intelligence and strategic negotiation is not just a skill—it’s a business advantage.
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